Customer Help
We’re here to support you with orders, shipping, and anything your family needs.
Common purchase queries answered
Orders and Shipping
Orders are usually processed within 1–2 business days. Delivery typically takes 7–14 business days depending on your location. You’ll receive tracking details once your order ships.
You can create an account during checkout or by visiting the My Account page. Creating an account makes it easier to track orders and manage your details.
If your order hasn’t shipped yet, contact us as soon as possible and we’ll update it for you.
Once your order ships, we’ll email you tracking information. You can also view order updates in your account.
No. All payments are processed securely through trusted payment providers. We do not store your card details.
Sales tax is applied where required by law and will be calculated at checkout.
Right now, We are offering our Products only in USA
If you order multiple items, they may arrive together or separately depending on availability. Each shipment will have its own tracking.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return window. Items must be unused and in original condition. Please contact us before sending anything back.
We’re sorry about that. Contact us right away and we’ll arrange a replacement or refund.
Please email us within 7 days of delivery with photos of the damage. We’ll take care of it.
Once your return is approved, we’ll provide return instructions by email.
You can reach us anytime at
contact@monibabu.com
We usually reply within 24 hours on business days.
Contact us immediately. If the order hasn’t shipped yet, we can correct it.
If your order hasn’t shipped yet, we’ll do our best to help. Once shipped, changes may not be possible.
At the moment, we don’t offer pre-orders. Sign up for notifications to be alerted when items are back in stock.